Privacy Policy

1. Information We Collect

Personal Information

When you use KitchenPlanIt, we may collect the following types of personal information:

• Account Information: Email address, name, phone number (optional), and account preferences
• Contact Information: Information you provide when contacting customer support
• Payment Information: Credit card details and billing information (processed securely through third-party payment processors)
• Profile Information: Any additional information you choose to add to your profile

Kitchen and Project Data

• Photos: Kitchen photos you upload for AI analysis and measurement
• Measurements: AI-generated and user-input room dimensions and measurements
• Project Details: Kitchen renovation plans, material preferences, and cost estimates
• Location Data: Zip code or general location for local pricing and contractor recommendations

Technical Information

• Device Information: Device type, operating system, app version, and device identifiers
• Usage Data: How you interact with the app, features used, and session duration
• Log Data: IP address, access times, and error logs for troubleshooting
• Camera Data: Access to device camera for photo capture (only when granted permission)

2. How We Use Your Information

We use your information for the following purposes:

Core App Functionality

• Process and analyze kitchen photos using AI technology
• Generate accurate measurements and renovation estimates
• Save and sync your kitchen projects across devices
• Provide real-time pricing updates for materials and labor
• Connect you with verified contractors in your area

Account and Customer Service

• Create and manage your KitchenPlanIt account
• Provide customer support and technical assistance
• Send important account notifications and service updates
• Process payments and manage subscriptions

Improvement and Analytics

• Analyze app usage to improve features and user experience
• Develop and enhance our AI measurement algorithms
• Identify and fix technical issues and bugs
• Conduct research to improve kitchen renovation planning

3. Photo and AI Processing

How We Handle Your Kitchen Photos

Your kitchen photos are central to our AI-powered measurement and estimation service. Here’s how we handle them:

• AI Analysis: Photos are processed by our proprietary AI algorithms to identify kitchen elements, measure dimensions, and estimate materials needed
• Secure Processing: All photo analysis occurs on secure servers with encryption in transit and at rest
• No Human Review: Your photos are only processed by automated AI systems, not viewed by human employees (except when you specifically request support)
• Metadata Removal: We automatically remove metadata (like GPS location) from uploaded photos
• Storage: Photos are stored securely for as long as you maintain your account and projects

AI Model Training

To improve our AI accuracy, we may use aggregated, anonymized data from photo analysis. This helps us:

• Improve measurement accuracy across different kitchen styles
• Better recognize kitchen appliances and fixtures
• Enhance cost estimation algorithms

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following limited circumstances:

Service Providers

• Cloud Hosting: Secure cloud storage for your data and photos
• Payment Processing: Secure payment processors for subscription and purchase transactions
• Email Services: Email delivery services for account notifications and customer support
• Analytics Providers: Anonymized usage data for app improvement (like crash reporting)

Contractor Network

If you choose to connect with contractors through our platform:

• We may share your project details and estimates with contractors you select
• Your contact information may be shared to facilitate communication
• You can control which information is shared and with whom
• Contractors are bound by confidentiality agreements

Legal Requirements

We may disclose information when required by law, such as:

• Responding to legal process (subpoenas, court orders)
• Protecting our rights, property, or safety
• Preventing fraud or security threats
• Complying with regulatory requirements

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change and your options regarding your data.

5. Data Security

We implement comprehensive security measures to protect your information:

Technical Safeguards

• Encryption: All data is encrypted in transit (TLS/SSL) and at rest (AES-256)
• Secure Servers: Data stored on secure, regularly updated servers
• Access Controls: Limited employee access with multi-factor authentication
• Regular Audits: Periodic security assessments and vulnerability testing
• Backup Security: Encrypted backups with secure key management

Operational Safeguards

• Employee Training: Regular privacy and security training for all staff
• Incident Response: Documented procedures for security incidents
• Vendor Management: Security requirements for all third-party providers
• Regular Updates: Timely application of security patches and updates

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

Account Data

• Active Accounts: Retained while your account is active
• Inactive Accounts: Deleted after 3 years of inactivity (with advance notice)
• Deleted Accounts: Most data deleted within 30 days of account deletion

Project Data

• Kitchen Projects: Retained while your account is active
• Photos: Deleted when you delete projects or your account
• Estimates: Retained for tax and business records as required by law

Technical Data

• Log Files: Retained for 12 months for troubleshooting
• Analytics Data: Anonymized and aggregated data may be retained longer for product improvement
• Support Records: Retained for 7 years for customer service quality

7. Your Rights and Choices

You have several rights regarding your personal information:

Account Management

• Access: View and download your personal data and project information
• Update: Modify your account information and preferences
• Delete: Remove individual projects or your entire account
• Export: Download your data in a portable format

Communication Preferences

• Email Notifications: Control which emails you receive
• Marketing Communications: Opt out of promotional emails
• Push Notifications: Manage app notifications in your device settings

Privacy Controls

• Data Sharing: Control whether your data is used for AI model improvement
• Contractor Sharing: Choose which information to share with contractors
• Analytics: Opt out of certain analytics data collection

8. Cookies and Tracking

Our mobile app and website use various technologies to enhance your experience:

Mobile App Data

• Local Storage: App preferences and project data stored locally on your device
• Crash Reporting: Anonymous crash reports to improve app stability
• Analytics: Usage data to understand how features are used
• Push Notifications: Optional notifications about your projects and updates

Website Cookies

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Track website usage and performance
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Track effectiveness of our advertising (with consent)

9. Children’s Privacy

KitchenPlanIt is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@kitchenplanit.net.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes:

• We’ll update the “Last Updated” date at the top of this policy
• We’ll notify you of material changes via email or app notification
• We’ll provide a summary of key changes when significant updates are made
• The updated policy will be effective immediately upon posting

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: