Privacy Policy

1. Information We Collect

Personal Information

When you use KitchenPlanIt, we may collect the following types of personal information:

• Account Information: Email address, name, phone number (optional), and account preferences
• Contact Information: Information you provide when contacting customer support
• Payment Information: Billing details processed by third-party payment providers (we do not store full payment card numbers on our servers)
• Profile Information: Any additional information you choose to add to your profile

Kitchen and Project Data

• Photos: Kitchen photos you upload for planning, previews, or measurement-related features
• Measurements and Inputs: Room dimensions, project details, and other information you enter
• Project Details: Renovation plans, material preferences, notes, and estimates you create
• Location Data: Zip code or general location you provide for pricing context or contractor-related features

Technical Information

• Device Information: Device type, operating system, app version, and device identifiers
• Usage Data: How you interact with the app or website, features used, and session duration
• Log Data: IP address, access times, and error logs for troubleshooting and security
• Camera Access: Device camera access when you grant permission to capture photos in the app

2. How We Use Your Information

We use your information for the following purposes:

Core App Functionality

• Provide kitchen planning, preview, and related project features
• Process photos and inputs to support measurement, visualization, and planning tools
• Save and sync your projects across devices when you are signed in
• Provide pricing context, guides, and planning resources
• Support contractor-related features when you choose to use them

Account and Customer Service

• Create and manage your KitchenPlanIt account
• Provide customer support and technical assistance
• Send important account notifications and service updates
• Process payments, subscriptions, and purchases

Improvement and Analytics

• Understand how features are used so we can improve the product
• Identify and fix technical issues and bugs
• Develop and improve planning tools and user experience

3. Photo and AI Processing

How We Handle Kitchen Photos and Project Images

KitchenPlanIt may allow you to upload kitchen photos, project images, or related files for planning, visualization, measurement, estimate, or support purposes. These images may include parts of your home, cabinets, countertops, appliances, flooring, walls, or other project details.

• Purpose: We use uploaded images to provide the KitchenPlanIt features you request, such as planning assistance, AI-assisted analysis, render generation, estimate support, or project organization.
• Processing: Images may be processed by KitchenPlanIt systems and trusted service providers that help us operate app, AI, storage, and support features.
• Support Review: Human review may occur when needed for support, troubleshooting, safety, fraud prevention, or service improvement.
• Project Records: Images and related project details may be associated with your account or project history depending on the feature you use.
• Your Responsibility: Please avoid uploading sensitive personal information, private documents, faces, children, valuables, or anything you do not want processed as part of your project request.

AI-Assisted Features

KitchenPlanIt may use AI-assisted tools to support features such as image analysis, kitchen visualization, project planning, estimates, content generation, and customer support. AI-generated outputs are for planning and informational purposes only.

AI Advisor and Remodel Score Tools

KitchenPlanIt may offer AI-powered planning tools, including the Kitchen Remodel Advisor and Remodel Readiness Score. When you use these tools, your questions, answers, and related page or session information may be processed to generate a response, calculate a score, save analytics, and improve the service. Please avoid submitting highly sensitive personal, financial, medical, or private address details.

Service Improvement

We may use aggregated, de-identified, or otherwise privacy-protective information to improve KitchenPlanIt features, troubleshoot issues, understand usage patterns, and improve the quality of our services, where permitted by applicable law and our policies.

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following limited circumstances:

Service Providers

• Cloud Hosting and Storage: Infrastructure providers that help us store and deliver the service
• Payment Processing: Payment processors for subscriptions and purchases
• Email and Communications: Providers that help us send account notifications and support messages
• Analytics and Diagnostics: Tools that help us understand usage, performance, and stability
• AI or Image Processing Providers: Third-party services used to support certain app features, subject to contractual and policy requirements

Contractor and Partner Features

If you choose to connect with contractors or use partner-related features:

• We may share project details or contact information needed to facilitate the interaction you request
• You may be able to control what information is shared, depending on the feature
• Third parties you choose to interact with may have their own privacy practices

Legal Requirements

We may disclose information when we believe it is reasonably necessary to:

• Respond to lawful requests, legal process, or regulatory requirements
• Protect the rights, property, or safety of KitchenPlanIt, our users, or others
• Investigate fraud, abuse, or security issues

Business Transfers

If KitchenPlanIt is involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction. We will provide notice when required by law.

5. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. These safeguards may include access controls, secure transmission practices, service provider review, monitoring, and other measures appropriate to the nature of the information we process.

Security Practices

• Access Controls: We limit access to personal information to people and service providers who need it to operate, support, or improve KitchenPlanIt.
• Secure Transmission: We use secure transmission practices where appropriate to help protect information sent between your device, our website, our app, and our service providers.
• Service Providers: We work with technology providers that help us operate hosting, storage, payment, email, analytics, AI, and support features.
• Monitoring and Maintenance: We work to identify, troubleshoot, and address technical and security issues as they arise.

6. Data Retention

We retain information for as long as reasonably necessary to provide KitchenPlanIt services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, improve our services, and support security or fraud prevention.

Account and Project Data

• Active Accounts: Account and project information may be retained while your account or project remains active.
• Deleted Accounts: When you request deletion, we will take reasonable steps to delete or de-identify personal information, subject to legal, security, backup, tax, fraud prevention, and business record requirements.
• Project Images: Uploaded images may be retained based on the feature used, your account settings, project history, storage needs, and applicable legal or business requirements.

Technical, Analytics, and Support Data

• Logs and Diagnostics: Technical logs may be kept for troubleshooting, security, and service reliability.
• Analytics: Aggregated or de-identified analytics may be retained to understand and improve KitchenPlanIt.
• Support Records: Support communications may be retained to help resolve issues and improve customer service.

7. Your Rights and Choices

Depending on where you live, you may have rights regarding your personal information. These may include:

Account Management

• Access: Request information about the personal data we hold about you
• Update: Modify your account information and preferences
• Delete: Delete individual projects or request account deletion, subject to legal retention requirements
• Export: Request a copy of certain data where available

Communication Preferences

• Email Notifications: Control certain account and service emails where options are available
• Marketing Communications: Opt out of promotional emails when offered
• Push Notifications: Manage app notifications in your device settings

Privacy Controls

• Data Sharing: Choose whether to use features that involve sharing information with contractors or partners
• Photo Uploads: You control whether and when you upload photos to the service
• Analytics: Some analytics or tracking preferences may be available through device or browser settings

8. Cookies and Tracking

Our mobile app and website may use cookies, local storage, and similar technologies:

Mobile App Data

• Local Storage: App preferences and some project data may be stored on your device
• Crash Reporting: Diagnostic information to help improve stability
• Analytics: Usage information to understand how features are used
• Push Notifications: Optional notifications about your account or projects

Website Cookies

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand website usage and performance
• Preference Cookies: Remember settings and preferences where applicable
• Marketing Cookies: May be used to measure advertising effectiveness where consent is provided

9. Children’s Privacy

KitchenPlanIt is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information when appropriate.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at info@kitchenplanit.net.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes:

• We will update the “Last Updated” date at the top of this policy
• We may notify you of material changes by email, in-app notice, or website notice when appropriate
• We may provide a summary of key changes for significant updates
• The updated policy becomes effective when posted, unless otherwise stated

We encourage you to review this Privacy Policy periodically to stay informed about how we handle information.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the information below.